Behind the Badge - Doug Tollen's Journey in Private Security (Part 2)

Behind the Badge - Doug Tollen's Journey in Private Security (Part 2)
Ride Along Podcast
Behind the Badge - Doug Tollen's Journey in Private Security (Part 2)

Aug 14 2024 | 00:33:15

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Episode 39 August 14, 2024 00:33:15

Hosted By

Alex Stone

Show Notes

Join us for an insightful conversation with Doug Tollen, a seasoned expert in private security based in Oregon. In this episode, Doug shares his experiences, challenges, and innovative practices that have shaped his approach to safeguarding communities. Whether you're curious about the intricacies of private security or looking for tips from a pro, this episode offers valuable perspectives and practical advice.

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Episode Transcript

[00:00:02] Speaker A: I'm Alex Stone, former military service member and law enforcement officer, now CEO of Echelon Protected Services, one of the fastest growing private security firms on the west coast. And this is ride along, where our guest and I witness firsthand the issues affecting our community. I believe our proven method of enacting meaningful change through compassion and understanding is the best way to make our streets a safer place and truly achieve security through community. [00:00:50] Speaker B: Hello, Doug Tollen, owner and senior trainer of Oregon security training. I'm here with Alex today and we're doing his podcast, the ride along. We're actually going to go out now and look at the streets of Portland and see what's going on out there. Thank you all. And remember, be safe out there. [00:01:04] Speaker A: I'm Alex. Joan, this is Doug Tolan. We're on the ride along. We're rolling in the streets of Portland right now. That was Michael Bach. We're gonna go meet him at the Echelon HQ. We're just leaving the studio now and we're gonna go patrol. Yeah, we're gonna go see what we can get into. Doug Winslow, have you ever patrolled in Portland before? [00:01:26] Speaker B: Yeah, my first, one of my first security jobs was working downtown Portland and it's significantly different now, but that was probably in the eighties, there was still issues, just different ones. Right. It's, it evolves. Things change. Good times. [00:01:42] Speaker A: Good times. [00:01:43] Speaker B: Thank you for letting me do this. [00:01:44] Speaker A: Absolutely Doug, appreciate it. Yeah, we're here to learn from you. [00:01:47] Speaker B: It's a beautiful day in Portland too. Normally it's a little bit more moist. [00:01:51] Speaker A: Yeah, great weather. [00:01:53] Speaker B: Yeah, but you know, wait five minutes right now that we said it. [00:01:57] Speaker A: Exactly. [00:01:57] Speaker B: Yeah, I grew up here so I spent 1st 14 years of my life running around downtown Portland and northwest Portland and playing in the sewers and having a good time as a kid outside. So it was different. Well at that time, you know, we had less than a million people in the state. Well, 4.2 million or more. Right now. It's a lot more people. [00:02:18] Speaker A: It's a lot of people. [00:02:19] Speaker B: Same amount of retail, you know, same amount of real estate, a lot more folks. [00:02:24] Speaker A: So we're entering one of our properties and I patrolled my windows down, right. [00:02:28] Speaker B: Because I want to observe, see what's going on. Yeah, all five of your senses. Best you can. [00:02:36] Speaker A: Bach. Glad to see you brother. How you doing? [00:02:38] Speaker C: Good, not bad. Good to see you too Doug. Yeah, glad to be here. [00:02:42] Speaker A: Busy week for you. [00:02:44] Speaker C: Yeah, extraordinarily, but yeah, 20 ping juggling. [00:02:47] Speaker A: 20 ping pong balls. [00:02:48] Speaker C: It is what it is. [00:02:49] Speaker A: Yeah. [00:02:49] Speaker C: It'll be okay. [00:02:50] Speaker A: So now that we have you in the van. Yeah, can you give us a sit rep as to what's going on with the streets and if you have any, you know, maybe updates on people? We've gotten into shelters. [00:03:00] Speaker C: Yeah, well, the one individual that we've been tracking for several episodes now, Sonny, we've lost track of. After he was in a treatment facility, his sister in Alaska reached out to me and. And said, hey, he's in good shape somewhere. He contacted us, said he's well. I asked them to. [00:03:19] Speaker A: So he got. He went through detox. That sounds like. [00:03:22] Speaker C: No, it doesn't sound like that. It sounds like what she was indicating was that he still needs help, but he's alive and well and okay physically wherever he's at. So if we run into him, I would definitely like to continue following up with him. There's another individual in a green four door, uh, that I know, and his name is Austin, and I'm kind of looking to follow up with him as well. Uh, it's kind of same old, same old, really. [00:03:48] Speaker A: Yeah. [00:03:49] Speaker C: Uh, you know, out here helping people, making contacts with others, and just, you know, seeing what we can to improve people's lives, so. [00:03:55] Speaker A: All right, man, what's the plan for today? [00:03:56] Speaker C: I think for me, I just want to get a good bird's eye view of both old town and downtown and then see if we can't follow up and find Austin, and then see if we can't follow up, find Sunny. But I'm open for whatever, man. There's so much need and so much need that needs to be done and helping people in their lives. You know, we'll take ten steps and we'll go. One of the heartbreaking things, though, about that we ran into was that kind of a dear friend. [00:04:24] Speaker A: Yeah, he's been on video with us. [00:04:26] Speaker C: He has been on video on the podcast multiple times. We just found out that he passed. Looks like it was an overdose. He's been on the. On the podcast just as kind of a person who shows up and is wildly friendly and everybody loves him, and it's just one. One of those things that's like, this is what's happening out here. These are brothers and sisters, fathers, cousins, sons, daughters, and all of that. And when you lose somebody, I'm sure that his family is grieving terribly, and I know my heart goes out to them. Them. But these are people that we're interacting with on a daily basis, and they're the ones that are out here suffering the most. [00:05:01] Speaker B: Now, when you say overdose. I'm assuming that's probably fentanyl. Is that the biggest problem you see on here, Lyons? [00:05:08] Speaker C: Overwhelmingly. I mean, we had this discussion recently about the landscape, and, I mean, a couple of years ago, you would see nothing but orange needle caps everywhere. And now you don't. Now you see the sprinklings of fentanyl all over the place. The form of foil. It's foil nation. Like, literally little pieces of foil. [00:05:27] Speaker A: Foil nation. That isn't what America's coming out. [00:05:30] Speaker C: Yeah, you can walk, like, almost walk all the way down a sidewalk, stepping. No concrete. You can step on foil. Foil, foil, foil, foil. Wow. [00:05:37] Speaker B: In. [00:05:38] Speaker C: In certain places now, granted, there's a. [00:05:41] Speaker A: Yeah, we all inhaled fentanyl smoke a couple weeks ago. Yeah, we were all kind of good for you. [00:05:46] Speaker C: There's an entity out there that's doing a fantastic job. Job called clean and safe, and they're rapidly cleaning this up. [00:05:51] Speaker B: Good. [00:05:52] Speaker C: But even though they're doing that with their efforts, it's so, so significant. Cleaning up the city and making an awesome effort doing that. They're still, like, just, like, 15 minutes. It's like the foil pieces are flying in the air, and it's just, you know, kind of sprinkling down kind of like confetti. It's. [00:06:08] Speaker B: That's one more serious situation. [00:06:09] Speaker C: Yeah. And the point being is that you no longer see the needle caps of heroin anymore. [00:06:14] Speaker A: Awesome. So I'm gonna hit the road. All right, sounds good. [00:06:17] Speaker B: Let's go. Wow. [00:06:27] Speaker A: Yeah. So, this is the. What the people on the street call the pit. And there used to be at least about 100 tents here. Right? [00:06:35] Speaker B: All in the area, like, put boulders in there to try to make security guard down. Yep. [00:06:40] Speaker A: And they're gonna actually fence this property off. This is actually. The money's been raised. This is supposed to be a skate park. [00:06:46] Speaker C: Look deep in the river there underneath the tree. Doug, you see that hole? [00:06:50] Speaker B: Yes. [00:06:51] Speaker C: There were people living under the street. [00:06:53] Speaker B: Oh, yeah. Yeah. Living in the sewers. [00:06:56] Speaker C: Right underneath it in the dark. [00:06:58] Speaker B: Yeah, that's. Welcome to Portland. [00:07:02] Speaker A: Wow. [00:07:02] Speaker B: It's getting better, though. [00:07:03] Speaker A: That's. [00:07:04] Speaker B: That's. [00:07:04] Speaker A: It is getting better. [00:07:05] Speaker B: Pieces of it. Right. [00:07:06] Speaker A: Okay, so we're on our way. We're with Toland here riding shotgun. We've got Bach in the back. We're gonna roll through old town, do a little bit of patrolling, and then roll through downtown, and you'll see us on the first stop for sure. [00:07:18] Speaker B: Looking good. [00:07:19] Speaker A: So, hey, we're patrolling. We're kind of right in downtown area. We saw a guy pass down on some steps. It happens to be one of our buildings that we patrol. So we're just gonna go and check on him, make sure he's okay, make sure he's not overdosing. [00:07:31] Speaker C: You can let me out right here. [00:07:32] Speaker A: Boom. We gotta let buck out right here. [00:07:35] Speaker B: Okay. Go. [00:07:38] Speaker C: Making sure this isn't. These are friendlies, is what it looks like. Bicycle people. [00:07:43] Speaker A: Yeah, in that process. [00:07:47] Speaker B: So right around the corner, we got somebody passed out. [00:07:52] Speaker A: Yeah, passing out, I think. So. I'm just gonna pull right up here. So Boc's out there contacting somebody. He saw Boc coming and just got. [00:08:05] Speaker B: Up and walked away, which. That's the whole idea. [00:08:09] Speaker C: If you're. [00:08:09] Speaker B: If you're taking care of people, but also if they're in a place you're not supposed to be, you show up, they leave. Mission accomplished. [00:08:16] Speaker A: Yeah. Yeah. [00:08:16] Speaker B: As far as getting them off for the property, and it looks like he's functional. How about that? [00:08:22] Speaker A: Yeah. He can ambulate, self ambulate. [00:08:26] Speaker B: He's mobile. [00:08:26] Speaker A: Yeah. So, you know, at echelon, this is what we're always looking for. We're looking for people that possibly overdosing passed out. Not in a way that could compromise their lung capacity. Head forward, shoulders in, which is kind of what was going on with the situation. And it looked like he was roused. I think maybe another homeless person was talking to him and warned him that Bak was coming. [00:08:49] Speaker B: That's what it looked like to me. [00:08:50] Speaker A: But, yeah, it's always important to make sure that, you know, we're looking out for the best interest in everybody, because at the end of the day, if we can build a substantive relationship with that individual and we can get them into a shelter or detox, that's gonna make the entire community better. [00:09:04] Speaker C: Right. [00:09:04] Speaker A: Not just a property. [00:09:05] Speaker B: It's not just move along, it's a find a way to make. [00:09:10] Speaker A: Yeah, exactly. Sit rep. [00:09:12] Speaker C: Okay. [00:09:13] Speaker A: So someone warned him. [00:09:15] Speaker C: Either that or they were just checking on it, too, and he stood up on his own and left them his own accord. Didn't make any contact with him, but he left the property. He's clearly okay up and moving. Everybody's happy. [00:09:27] Speaker B: Good. There we go. [00:09:31] Speaker C: Hey, Doug, I got a question for you. [00:09:32] Speaker A: Sure. [00:09:33] Speaker C: Okay. So you're training new security guards. Right. And the process of doing that, you find that, like, you're able to. I feel like the mo of the carry out or the implementation of how people do that, do security work, is solely on the responsibility of the company that they work for. They're told to work within state standard. But in the position that you're in, like how do you feel like you can influence those things? Or do you, or do you not? Or do you feel like you're just there to set the standard for the state and can't really influence the way guards carry out their business? [00:10:09] Speaker B: Sure. [00:10:10] Speaker C: How do you feel about that? [00:10:11] Speaker B: Well, so you look at DPSC sets of minimum standard, and that's the guideline that everybody goes off of. So we try to make sure when we're talking to people, yes, follow your company policies and post orders. But those company policies and post orders should also kind of go right along with what the state laws are and the city county ordinances are and make sure they're training to the standard but also interacting in a positive way. Right where you have make those, you make those citizens and contacts and try to make them positive. We try to teach that as well. In addition to just whatever the law says. What could you do to make that person's better life? I treat everyone with dignity and with respect as a starting hot point, and then that kind of translates over time. The other thing is, if we're training to those standards, the guy who's just starting out right now, 510, 1520 years, maybe the guy running a company or owning a company, and then he could take those same training standards we have and maybe if he sees a better way of doing it, you know, build off of that like you guys have done with, you've taken, here's the basics we're going to add from here and make a better outcome for private security, make it more professional. [00:11:23] Speaker C: Do you feel like the, the basics can be applied in so wildly different of a way that they need to be reformed or you still are they're, are they still within a good enough like parameter for what they are? [00:11:33] Speaker B: Yeah, well, I think the basics are still that it's a foundation, but you can always build off of that. And I think right now the current way things are going, it's got a pretty good base, but there's still some disconnects. Like an example might be, you know, call the police. Well, if the police aren't coming or they don't have resources, you have to look at more other options and finding ways to communicate and finding ways to build partners in area safety, that might be another factor. So not always does the manual give us everything. It just gives us a base to work on. [00:12:05] Speaker C: Yeah, it seems like the implementation of all of that in the model is so broad spectrum with regard to how people come out and behave that to me, like, it's so much more about, you know, how it's implemented rather than what it is. Does that make sense? [00:12:25] Speaker B: Yes. Yeah. And then one of the things we run to is you can teach in the classroom, you can give everything out, but then once you get into the actual real world, you start having them take those skills and build off of them. And that's kind of what it gives you. It's not a textbook, like, how to do it step by step. It gives you the tools to be able to, you know, adjust accordingly. Serum model. We use Sara. Scan, analyze, respond, assess. We just did that. As we're driving by, we see a guy slumped over in a position that looks like he may be unconscious or in a safety issue going on. So that's the scan analysis. Based on our training and experience. You respond to that appropriately, we respond to it, initiate a corfax. We had a plan, went to work. The plan, someone else came in, things changed, modify the plan, and we have a conclusion. So scan analyzer, after that's done, what went well? What do we do? Good. What do we find out? What can we use later on? And that's the big. That's where that basic building block skill comes in. So just use that and just build off of that for handling that example we just did. So does that make sense? [00:13:34] Speaker C: Yeah. [00:13:35] Speaker B: Okay. [00:13:35] Speaker C: Yeah, yeah, yeah. [00:13:38] Speaker B: So those tools, those basic skills that you learn from the unarmed basic course give you the foundation. The armed lays down the laws and the skills for firearms training and firearms safety in addition to use of force. But even the basic course covers use of force. And it's like I said, it's stuff you should learn before you turned 18, but it's not taught. It should be, but that's. And those basic skills help you kind of co witness that company policy and postdocs with. And I think that's where companies come in. And, well, we want to use the manual as kind of a guideline and then build off of that. But if the company policy varies, different. Fire on the left there. [00:14:20] Speaker A: You got a fire extinguisher? [00:14:21] Speaker C: Not in me, though. [00:14:23] Speaker B: Yeah. [00:14:24] Speaker C: I'll go talk to them. It's okay. They can have a warming fire, but they can't set the building on fire. [00:14:29] Speaker B: So we have a fire on the sidewalk. Everybody's. Okie dokey. Interesting. [00:14:37] Speaker C: Hey, guys. You guys cold? Can we put that out? [00:14:41] Speaker A: I hope giant flame. [00:14:44] Speaker B: We're having a conversation. [00:14:46] Speaker A: Three people, city. [00:14:47] Speaker C: They even were shocked at that out first. [00:14:50] Speaker A: Checking on to make sure. [00:14:51] Speaker C: No, hey, guys. You guys are more than welcome to have a fire that's warming, like, to. [00:14:58] Speaker B: Keep you guys part of the. But we just can't build fire and use how to use. [00:15:03] Speaker C: And so basically what I try to tell people to do is keep it distance away from the building and everything. [00:15:11] Speaker B: Here comes. [00:15:12] Speaker C: Yeah. You guys want some smoke some cigarettes? All right. Hi there. There you go. [00:15:24] Speaker A: Yeah. So, Doug, it used to be that, you know, your security guard. I mean, did you think you'd have to carry cigarettes? Narcan. Fire extinguisher. [00:15:33] Speaker B: Narcan's new. [00:15:35] Speaker C: How are you guys doing for the resources you didn't have? [00:15:37] Speaker B: Now it's like, yeah, you have to have all these other tools, and those are things the manual hasn't caught up with. [00:15:42] Speaker C: Are you guys getting. [00:15:43] Speaker B: We haven't caught up with some of the real, real world problems. It's still, you know, some of these. [00:15:50] Speaker C: Serving three meals a day, you know how to get food up there. Have you been up there? [00:15:55] Speaker A: So. [00:15:55] Speaker C: Okay. [00:15:57] Speaker A: And, you know. [00:15:57] Speaker C: You know where to get their food. My man. There's these two. Sound like they know. [00:16:01] Speaker A: Okay, and again, we were talking about. [00:16:04] Speaker C: This in studio now, 1030. [00:16:06] Speaker A: We're not first responders. We're first on the scene. It's a completely different world where we almost always are there before. [00:16:16] Speaker B: And that same problem with the 901 system is it's got to happen first. But look, the fire department got here fast. Now, someone may have already called before. [00:16:24] Speaker A: We got here, I think. So. [00:16:25] Speaker B: We're the first people here. [00:16:26] Speaker A: Yeah. [00:16:26] Speaker B: Right. And he's already out dealing with it. [00:16:28] Speaker A: And this is the privilege we have, being on patrol all the time. [00:16:31] Speaker B: Proactive. Exactly. [00:16:33] Speaker A: We saw a big burst of fire, so we just jumped out. Yeah, it was about that high. It was pretty, pretty substantial. We're afraid that they make. They might have got burnt. [00:16:45] Speaker C: Cool. I'll get you guys a couple snacks, okay? All right. [00:16:48] Speaker A: You bet. I. We're shooting a documentary, we're following him around, and we saw this giant burst, so we just talk real quick. That guy? Yeah, he was on the front page of the New York Times on Sunday. Yeah. Security work. [00:17:06] Speaker B: Yeah. [00:17:08] Speaker C: What's with the jeans, dude? [00:17:12] Speaker A: Just the type of work they're doing. Giving out Narcan, helping people. That company transitioned 187 people into shelters, detox and housing last month. Echelon. All right, gents. [00:17:25] Speaker B: Thank you, guys. Appreciate it. Thanks. Nice job. [00:17:39] Speaker A: The fireworks were asking why we're following you around. I said, he was on the front page of the New York Times. They're like, that guy. I was like, yeah. What happened? I'm like, well, just the type of security they're doing. They're using Narcan. They're saving people's lives. Transitioning people into shelters. [00:17:56] Speaker B: Yeah. And those guys had no idea. Right. Because that's. That's. That's the problem. The community communication gap. Right. [00:18:02] Speaker A: You've got communication gap. [00:18:03] Speaker B: Emergency responders or workers have no idea the work you're doing, because it doesn't. [00:18:08] Speaker C: It doesn't. [00:18:09] Speaker B: You know, if they were doing something within the fire community or DPSse for private police, they'd be aware of that stuff. But there's not that same communication. [00:18:20] Speaker A: Exactly. [00:18:20] Speaker C: There's a whole package, and that's kind of frustrating. [00:18:24] Speaker A: It is. But at the same time, what makes. [00:18:26] Speaker C: Me happy is you guys need. [00:18:28] Speaker A: We saved them 20 minutes having to do more fires. Okay? We dealt with it. It was done. Now they could go. [00:18:35] Speaker B: Right then go do something. Yeah. [00:18:37] Speaker A: Which. Filling those gaps is gonna help them be better at what they're doing. [00:18:40] Speaker B: Right. [00:18:41] Speaker A: Whether they recognize we're doing it or not. [00:18:43] Speaker B: It's just. It's just a way to. Yeah. Having. Having us be there at that time and dealers. [00:18:48] Speaker A: So. Hey, bach. [00:18:50] Speaker C: Yeah. [00:18:52] Speaker A: Sit rep. Sure. [00:18:54] Speaker C: We were driving by, and I saw a large fire several feet tall. I approached, and it looks like they're burning alcohol. And they had it in a pop can that was cut open really, really, really close to the building such that it would, you know, risk the safety of the building. So, yeah. Just walked up, said hello, offer some resources, told them that the fire needs to not threaten the building, and they're allowed to have a warming fire should it be cold enough. But you can't do it in a manner that harms the building or threatens the building. [00:19:25] Speaker B: So clarificate. You can set up a camp and a campfire on the public sidewalk in Portland. [00:19:31] Speaker A: It's weird. So this is a whole weird. So public sidewalks are mostly privately owned in Portland. There's no. There was never eminent domain. These. These easements have been donated. But. So if someone. If they would have got burnt on the side, if someone got injured on the sidewalk, the property owner can actually be sued. The city is indemnified. [00:19:49] Speaker B: Oh, so, yeah, see, years ago, I used to work. [00:19:53] Speaker A: Yes, they allow you to have. They still allow you to have. The city allows you to have fire, but in the reality, the property owner can come out and say, you can't have fire on my property. It's. [00:20:04] Speaker B: Right. Okay. [00:20:05] Speaker A: No one really knows. It's so gray right now. There's no definition. [00:20:09] Speaker B: Like I said, I worked downtown years ago, we had the same problem we had. There was the city sidewalk, but we did foot patrols in the downtown area. This is back in the eighties, so we would have two guys walking around doing foot patrol downtown as a presence. And if something happened to deescalated, and that was through the group at the downtown community, they paid for that security, but the police would show up, and they said, well, you can't enforce that. That's the city's property. Like, well, we're contracted to bride service. Well, you. And. It got to be sometimes convenient. [00:20:45] Speaker A: But we were. [00:20:46] Speaker B: We really had to work together. [00:20:47] Speaker A: Every police officer that I've met believes that the sidewalks are city property. Right there. I don't think they're. They're being instructed well, by the city. [00:20:57] Speaker B: There's a communication. [00:20:59] Speaker A: It's a city easement. It's not a city easement. It's a. It's private property. Public easement. [00:21:05] Speaker B: Right. But then you still run the thing where they allow that kind of thing going on. Okay. It's your sidewalk, but you're not gonna do anything about it. [00:21:12] Speaker A: A couple mayors ago, they essentially took the right of transportation, which is what? Which was the original intent for the sidewalks, and they converted it to a right of accommodation. [00:21:23] Speaker B: Interesting. [00:21:23] Speaker A: And through and with accommodation, they allowed tenting, and then they also allowed warm fires. [00:21:31] Speaker B: Okay. Amongst other things. And then public bathroom facilities, which we. [00:21:38] Speaker A: Noticed earlier, it is legal to use the restroom in public. [00:21:42] Speaker B: Right. [00:21:42] Speaker A: The problem is, if you use it on a sidewalk, you're technically doing it on private property. [00:21:47] Speaker B: Right. So street, maybe, yes, but, yeah, no, it's not good. [00:21:53] Speaker A: It's not good. It isn't good. Awesome. Great job, Buck. The fire department wanted to know what was going on. We said, hey, we saw the fire. We stopped. It's code for right good to go. And they appreciated that. They kind of were like, well, who are y'all? What are these cameras? What's going on here? We told them that you're famous and that we're following you around. [00:22:12] Speaker B: Yeah, that's good. [00:22:14] Speaker A: We're about to get. We're gonna continue to patrol in the area. We're gonna hit a couple more hotspots. Again, we're really specifically looking for two individuals that are houseless right now. We wanted to help transition them into services, and so we're looking for them, but we're actually also just patrolling and looking at our properties as well. [00:22:32] Speaker B: Yeah, that's good. [00:22:44] Speaker A: That lady in the pink hoodie just got hit and knocked down in that white. She needs an ambulance, bro. She went down. You want to take a picture of that? Their witnesses, they saw it in case you want to call them. Yeah, yeah. [00:23:12] Speaker C: Okay. We're friends, but we're gonna. We're gonna make sure you're okay. All right? Try not to move too much. Okay? You can put it down. You can do whatever you want. I'm not your boss. I'm just saying, try not to move too much, because I don't want. If there's a significant injury in there, I don't want it getting worse. [00:23:26] Speaker A: Yeah, Michael's. Michael is an EMT, so he's worked in an emergency room for years, and. Yeah, yeah, yeah. I saw in my rear view in. [00:23:39] Speaker B: My porch or what? [00:23:40] Speaker C: No, yeah, you have the right of way when you're walking across the sidewalk. You're a pedestrian. Yeah, yeah, yeah. It's. You're. You're not in trouble. I'm worried about your injuries. Yeah, yeah. For Salmon, we are on the northwest corner of that intersection. [00:24:11] Speaker A: So you should take a photo of her license plate. Yeah. Okay. Crazy. [00:24:25] Speaker B: So, once again, first of the scene for medical emergency in this case. [00:24:29] Speaker A: Yeah, we're not first responding. [00:24:31] Speaker B: No, but we're friends there. Yeah. And again, because they're on a call. Probably resources. [00:24:38] Speaker A: There we go, I guess. Bucknell's hand. [00:24:40] Speaker B: Look at this. [00:24:40] Speaker A: They hugged each other. [00:24:41] Speaker B: Yeah. [00:24:57] Speaker A: Where did she get you? [00:25:05] Speaker D: Did you say that sign there? Was it this? [00:25:22] Speaker A: Yeah. Yes, I witnessed it. And here's two other names. [00:25:25] Speaker D: Oh, wow. [00:25:26] Speaker A: They had to leave, but I got their information. [00:25:27] Speaker D: Thank you. [00:25:28] Speaker A: Is it. [00:25:28] Speaker D: Is it Jan? [00:25:29] Speaker A: Sam, I'm sorry. No, you're fine. You're allowed to not read my handwriting. Yeah. [00:25:37] Speaker D: Okay, cool. [00:25:41] Speaker A: Yeah, totally. [00:25:42] Speaker D: Can you hang for a minute? [00:25:43] Speaker A: Yeah. [00:25:43] Speaker D: Okay, so let's just give this to her. [00:25:45] Speaker A: I had her take a photo already. I was a cop for you years. [00:25:48] Speaker D: Oh, perfect. That's great. [00:25:50] Speaker A: But I'll write my information down. I did witness it. [00:25:58] Speaker B: Okay. [00:26:00] Speaker A: She. [00:26:02] Speaker B: Yeah, I didn't see. You guys said I'm like, what? Because I was on the passenger side. I couldn't see. I, like, right on. Okay, here we go. [00:26:09] Speaker A: Because I was looking for them. [00:26:10] Speaker B: All right. You were back. Yeah. You were looking back. [00:26:12] Speaker A: Oh, my God. [00:26:13] Speaker B: So that worked out because you were looking back at the same time. Because. Because it was quick. You guys was like, oh, there's just. The ambulance is here. But being right. You're talking about being there first. [00:26:30] Speaker A: Yeah. [00:26:31] Speaker B: You know. [00:26:33] Speaker A: I could believe it happened. I thought the lady was gonna stop, and she just. Boom. That's why I know she didn't see her she launched. [00:26:39] Speaker B: Yeah. [00:26:40] Speaker A: She didn't like. She hit her then stopped. [00:26:44] Speaker B: Oh, yeah. [00:26:44] Speaker A: Yeah. [00:26:44] Speaker B: Because she was not paying attention. Yeah, she hit her first. She didn't slow down. She hit her. She didn't see her. [00:26:48] Speaker A: She wasn't looking at the road. [00:26:51] Speaker B: Yeah. [00:26:53] Speaker A: Crazy. [00:26:54] Speaker B: Hmm. [00:26:56] Speaker A: I think this isn't gonna be the wrap. [00:26:58] Speaker B: Yeah, she's gonna wrap here. [00:27:00] Speaker C: Yeah, she needs to go to the doctor. [00:27:03] Speaker A: Oh, for sure. [00:27:07] Speaker B: Yeah, go to the. You might want to put her on. [00:27:13] Speaker A: We can wait. We have time. [00:27:15] Speaker B: Yeah. Okay. Yeah, probably just grab her right here over the park or something. [00:27:33] Speaker A: I told her, I said, take a picture of the license plate. She took a picture of the license plate. I was like, these are two witnesses. Sam and Drew. They got their phone numbers for her. My phone number. And then I put Jason Jorgensen's phone number at the bottom. I'm gonna say, if this is my friend, he's an attorney. He does injuries when people get hit. You need to call him first before you call them. He'll call them. [00:27:55] Speaker B: Yeah, call him. Yeah, she's going on the bus. [00:27:58] Speaker A: Is she going to the hospital? Can you hand her that? This is witnesses names. [00:28:03] Speaker D: Oh, I can have those. I'm gonna write a report. [00:28:06] Speaker A: Okay. [00:28:06] Speaker D: And she has a report number. She can request it. She can get all those names. [00:28:10] Speaker A: Okay. [00:28:10] Speaker D: I'll make sure to include it. But one of these. One of you? [00:28:13] Speaker A: Yes. [00:28:14] Speaker D: Oh, which one's that? [00:28:15] Speaker A: Alex. [00:28:16] Speaker D: Okay. [00:28:18] Speaker A: Yeah. I'm the only one who stayed here, though. The other one slept. [00:28:20] Speaker D: Okay. Can you just wait 1 second? I'll come back and talk to you. [00:28:23] Speaker A: Okay. [00:28:24] Speaker D: I just gotta make sure to give her her phone number and make sure and then I will. [00:28:28] Speaker B: Appreciate it. [00:28:31] Speaker C: That's what you get for sticking around. [00:28:33] Speaker B: Yeah, yeah. [00:28:35] Speaker C: Wait a little bit longer. [00:28:35] Speaker A: Roger. [00:28:36] Speaker B: That's all right. That's all right. That's good. [00:28:39] Speaker A: Well, she's an immigrant who doesn't speak good English. The likelihood that she knows how to get a police report, you have to go online, create a whole account. It takes like weeks and weeks and weeks. Six weeks to get it. [00:28:48] Speaker C: She needs. She needs to have those, man. [00:28:51] Speaker A: Oh, sorry. [00:28:52] Speaker C: Look, we need personally, Hunter, she takes a picture with on her phone. The reason is this is gonna take a lot of time for her to submit a police report and all that. We at least just hook her up with it. Okay. She was like saying she'll keep it. And I'm like, I don't want the barrier between that. [00:29:09] Speaker A: She's an immigrant in her English. I don't know, she'll. She might need a note I mean, I don't know if where your. My family came here and they don't speak good English. [00:29:18] Speaker D: Sure. [00:29:23] Speaker A: Like if my grandmother, my grandmother time. [00:29:25] Speaker B: Putting in the care about people, right? Giving that extra and then getting the police. It's good we have somebody here because the resources are, you know, it's. It's a. It's a specific day. There's less humans down here. But it really shows the emphasis. [00:29:38] Speaker C: Connecting those dots for her, though, is like, dude, because I tried to. I tried to request police reports. Six months. Oh, yeah, dude, it's months. [00:29:48] Speaker B: Months. [00:29:48] Speaker A: Yeah. You want your attorney to. Your attorney to request that? [00:29:52] Speaker B: Something like that. We just, you know, we. We were there, right. And you guys just. We happen to look the right way. And the passengers, I didn't get to see it, but right out, boom. Get over there. First of the scene. Once again. And it's good that there was someone to respond today because less people in the city. [00:30:14] Speaker C: Security here. So what's going on? [00:30:16] Speaker A: A lady was walking across the crosswalk and got hit by this BMW. We witnessed it. I was over there and parked in my car, and I saw it through my rear view and I was like. [00:30:28] Speaker C: Let me guess, she was walking across the light. [00:30:32] Speaker A: No, no, it. She started when it was green, and then the hand started flashing, which is an intermediary period. [00:30:40] Speaker C: Yeah. [00:30:41] Speaker A: And so. But the lady would just made the turn just here. We gave it to that lady in that. Yeah. [00:30:50] Speaker D: All right, what did you see today? [00:30:51] Speaker A: So I was looking for my car that's supposed to be following us. I'm looking back. [00:30:57] Speaker D: Following you? Like, on purpose? [00:30:58] Speaker B: Yeah, we're doing documentary. [00:31:00] Speaker A: Yeah. And so the. It's flashing red. [00:31:04] Speaker D: Okay. [00:31:05] Speaker A: So technically, I mean, she should. [00:31:08] Speaker C: Whatever. [00:31:09] Speaker A: It's lashing red. She walks into the lane, she gets about, I would say, 15ft out, and then the BMW just makes the corner and hits her. And so the. The lady goes up and out about 2ft, lands on her butt. It appeared to me from my training and experience, right. That the vehicle actually did not initiate a stop until after the hit. So you know how cars rock forward. You saw the car tilt after the hit. [00:31:44] Speaker B: Yeah. [00:31:44] Speaker A: Which would suggest that to me, whatever. [00:31:50] Speaker D: Okay, well, I appreciate that. [00:31:52] Speaker A: We ran over, we were like, he's an Emtan. Like, hey, he's an EMT. Can we give you some emergency services? She goes, yes. I don't know what to do. [00:32:00] Speaker D: Yeah, I think it's pretty jarring and shocking in that situation. I mean, I wouldn't know if I got to my car. [00:32:05] Speaker A: So, checked on her. I said, you okay? She goes, I'm really shaking. I said, well, everyone's gonna be here really soon to take care of stuff. [00:32:11] Speaker D: So I think it's good that she stayed. A lot of people don't stay. [00:32:13] Speaker B: Yeah, that was good. [00:32:14] Speaker A: Well, I told her, take it. I said, you need to take a photograph of that license plate. So she did that. [00:32:19] Speaker D: We did a good information exchange. I'm gonna be writing. You'll be listed in it. [00:32:22] Speaker A: Oh, great. [00:32:23] Speaker D: Basically, like, she is valid insurance. She's a valid driver. So we exchange information, but also write up that report. Okay. Well, I appreciate you staying. [00:32:33] Speaker A: Yes, ma'am. [00:32:33] Speaker B: Thank you. [00:32:34] Speaker D: Really nice when witnesses do that. So I really appreciate. [00:32:36] Speaker A: Any time, Hamilton. We'd love to serve. [00:32:37] Speaker D: Thank you. [00:32:38] Speaker A: Yeah. [00:32:39] Speaker B: Thank you so much. [00:32:39] Speaker D: Yeah, absolutely. Have a good day. [00:32:41] Speaker A: Yes, ma'am. Okay, let's get that all out there. [00:32:43] Speaker B: Okay. [00:32:43] Speaker A: So, well, sit rep. I mean, yeah, I guess I should go. So we're sitting, right? We're waiting for our lead car, who got lost, or our follow car. And I'm looking in my rearview, and I see, essentially, that lady get launched by a vehicle into the air, lands on her tailbone, on her bottom right. And so we just run over there and take it from there. [00:33:06] Speaker B: Boc yeah, yeah. [00:33:07] Speaker C: Essentially, at that point, it's just making sure that she's medically okay and getting emergency services to her. So I radioed to the rest of the.

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